Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SHBHIND003 Mapping and Delivery Guide
Develop and expand a client base
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SHBHIND003 - Develop and expand a client base |
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Description | |||
Employability Skills | |||
Learning Outcomes and Application | This unit describes the performance outcomes, skills and knowledge required by hairdressers and barbers to develop, sustain and expand a personal clientele in order to remain a viable industry employee. Building relationships with clients occurs while hairdressers and barbers are delivering a range of services in the salon in which they are employed or operate.These hairdressers and barbers have well-developed skills, use discretion and judgement to manage client services and take responsibility for the outcomes of their own work..No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. Skills must be demonstrated in a hairdressing or barbering environment; this can be: a hairdressing or barbering industry workplace or a simulated hairdressing or barbering workplace, set up for the purpose of skills assessment that provides services to paying members of the public. Assessment must ensure use of: paying clients with whom the individual can interact; these can be: clients in a hairdressing or barbering industry workplace, or clients in a simulated hairdressing or barbering workplace within a training organisation who have the expectation that the services provided reflect those of a commercial business a client reception and sales area with: reception desk computer with booking software currently used by the hairdressing industry telephone system point-of-sale system, including credit card and EFTPOS facilities display of professional products for retail sale information on customer loyalty programs a hairdressing or barbering services workstation with: one mirror per workstation one adjustable client services chair per workstation clean client gowns or wraps clean client towels one operator trolley per workstation stocked with tools that match the particular service being delivered a diverse professional range of hair products that match the requirements of the particular service being delivered organisational client service policies and procedures. Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors; and: hold a Certificate III in Hairdressing, or a Certificate III in Barbering, or a Certificate IV in Hairdressing, or be able to demonstrate equivalence of competencies; and have at least three years full time employment experience as a hairdresser in a salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a hairdressing qualification; this cannot include any indentured traineeship or apprenticeship period; or have at least three years full time employment experience as a barber in a shop or salon environment where they have applied the skills and knowledge covered in this unit of competency to assess this unit as part of a barbering qualification; this cannot include any indentured traineeship or apprenticeship period. |
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Prerequisites/co-requisites | |||
Competency Field | Working in Industry |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Promote products and services. |
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Element: Build a return client base. |
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Element: Manage and use information about clients. |
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